MAPLES ESM Recruits Freshers : BE/BTech : IT Tech Support, Chennai

Friday 10 June 2011

Company      Maples ESM Technologies Ltd
Website        www.maplesesm.com
Eligibility       B.Tech/B.E
Experience   0 Years
Location       Chennai


Job Description :
- Are you a B.E/B.Tech Freshers? Here is a opportunity to start your career with a CMMiL 5 company!!!
- Currently we are looking for B.E/B.Tech freshers (Without any Back log) for a IT Tech support position for a CMMiL 5 Company.

Essential Skills / Aptitude:
- Good interpersonal and communication skills
- Should have COMPLETED an Engineering graduation.
- Should be willing to gives us a COMMITMENT (agreement) with us for at least 1 year.
- Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
- Strong ethics, loyalty and genuine concern for the needs of others
- Familiarity with hardware/software components and
 terminology.
- Experience analyzing hardware and software problems and making a diagnosis
 quickly


Job Profile:
- Receive IT related incidents or requests from customers through Voice and non-voice channels.
- Diagnose and attempt basic trouble shooting steps to resolve the problems.
- Escalate to the Level II or Level III wherever required
 
- Maintain
 customer service skills by following the agreed KPIs on Incident documentation and Communication.
- Work as part of a team providing coverage 24 hour per day (24/7) basis



Contact Details :
Name: Vijayalakshmi.M-HR
Address:
Maples
 ESM Technologies Ltd, 284/1A, Old
Mahabalipuram Road Kandanchavadi
CHENNAI, India 600096



Email : vijayalakshmi.m@maplesesm.com

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